Return & Refund Policy

1. 7-Day Return Window

You may initiate a return request within 7 days of receiving your parcel. To be eligible for a return, the beauty product must be unused, unopened, in its original seal, and packaged with all original tags intact.

2. How to Request a Return

To start a return or exchange process, please follow these steps:

1. Contact our support team via Email or WhatsApp with your Order ID.
2. Attach clear photographs or videos showing the condition of the item/packaging.
3. Once approved, send the parcel back according to our provided return shipping instructions.

3. Refunds & Processing

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed via bank transfer or original payment method within 5–7 business days.

4. Non-Returnable Items

Due to hygiene and safety standards for cosmetics and beauty products, the following cannot be returned:

• Opened or used cosmetics and skincare items
• Items without original seal/packaging
• Sale, promotional, or gift card items